Last updated: 29 October 2025
These Terms of Service (the Terms) govern your use of the Arete Workspace platform, websites and related services (the Platform). They are split into two parts:
By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
Arete Workspace Ltd, The Mount, 72 Paris Street, Exeter, EX1 2JY, United Kingdom ("Arete", "we", "us", "our"). Contact: legal@areteworkspace.co.uk.
3.1 Marketplace/introducer. Arete operates a marketplace and introduction service only. We are not a landlord or workspace provider and are not a party to any Workspace Agreement between you and a Customer.
3.2 Your responsibilities. You are solely responsible for: (i) the accuracy and legality of your listings; (ii) responding to Enquiries; (iii) negotiating and entering into any Workspace Agreement; (iv) venue compliance (health & safety, insurance, accessibility, licensing); and (v) taxes.
3.3 Independent parties. The parties are independent contractors; these Terms do not create partnership, joint venture, agency or employment.
4.1 Content standards. Listings must be accurate, not misleading, and updated for pricing/availability. You grant Arete a non‑exclusive, royalty‑free licence to host, cache, display and distribute listing content to operate and promote the Platform. You warrant you have rights in all media you upload.
4.2 Attribution of Introductions. An Introduction is deemed made when Arete first sends you the Customer's details or routes the Customer to your contact endpoint. If multiple introducers are involved, attribution shall follow: (i) kept viewing rule – the introducer who arranges and the Customer attends the first viewing; failing that (ii) first valid referral – the earliest documented Introduction preceding your direct contact.
4.3 Conflicts. If you had active, direct negotiations with the Customer within the previous 90 days before our Introduction, notify Arete within 48 hours with evidence (emails, proposals) to dispute attribution. Absent timely evidence, attribution stands.
4.4 Customer communications. You must use the Platform or your usual channels to communicate with Customers professionally and lawfully. Do not share Customer details with other brokers or third parties without lawful basis.
5.1 Commission. Unless otherwise agreed in writing, our standard commission is 10% of the total Licence/Service Fees payable by the Customer during the first 12 months of the initial Workspace Agreement (excluding VAT).
5.2 Expansions & renewals. For expansions within the first 12 months, the 10% commission applies pro‑rata to the incremental fees from the date of expansion through the remainder of the 12‑month period. Renewals beyond month 12 are not commissionable unless a separate written schedule applies.
5.3 Rent‑free or incentives. If you grant a rent‑free or discounted period within the first 12 months and the Customer remains in occupation beyond that period, commission remains due on the discounted/forgiven amounts once the Customer has occupied for 12 months in total.
5.4 Cancellations/early termination. If the Customer vacates early, commission is payable only on fees actually received up to the move‑out date. You must notify Arete in writing within 30 days of move‑out for any commission adjustment.
5.5 Invoicing & payment terms. Arete will invoice commission upon signature of the Workspace Agreement or Customer move‑in, whichever is earlier, based on the fee schedule you confirm. Payment is due 14 days from invoice by bank transfer. Late amounts accrue interest at 8% per annum over Bank of England base rate until paid.
5.6 Monthly Payment model (optional). Where enabled, Arete acts as your disclosed collection agent to invoice and collect Customer payments under the Workspace Agreement. Payment to Arete discharges the Customer's obligation to you for those sums. Arete will remit net amounts to you less any commission/fees per a payout schedule. You remain responsible for service delivery, refunds, and compliance under your Workspace Agreement.
5.7 Taxes. You are responsible for VAT and any withholding or similar taxes arising from your Workspace Agreements. Provide valid tax invoices and update us on any rate changes affecting commission calculations.
6.1 Deal confirmation. Notify Arete of executed Workspace Agreements and Customer move‑ins within 5 Business Days. Provide reasonable information to reconcile commission (start date, fees, space size, incentives).
6.2 Right to audit. On reasonable notice and during business hours, Arete may review records strictly to verify commission calculations. We will use commercially reasonable efforts to minimise disruption and keep information confidential.
Each party acts as an independent controller for its own processing activities. You shall comply with UK GDPR and provide your own privacy notice to Customers. Do not repurpose Customer data for unrelated marketing without a valid lawful basis. Where Arete processes data on your documented instructions (if any), a separate data processing addendum will apply.
Each party must keep the other's confidential information secret, use it only for the purpose of these Terms, and protect it with at least the same care it uses for its own confidential information. Disclosures required by law are permitted with prompt notice where lawful.
Arete retains all IP in the Platform. You may not scrape, reverse engineer or use the Platform to build a competing service. We may reference your brand and imagery to promote your listings; you can withdraw this permission on 10 Business Days' notice (we will remove references where commercially reasonable).
10.1 No exclusion. Nothing limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
10.2 Exclusions. To the maximum extent permitted by law, we exclude liability for: loss of profit, revenue, business, savings, goodwill, data loss/corruption, or any indirect or consequential loss.
10.3 Cap. Our total aggregate liability under Part A in any 12‑month period is limited to the greater of £500 or the total commission paid by you to Arete in that period.
10.4 Indemnity. You shall indemnify Arete against third‑party claims arising from your listings, venues, or breach of law, except to the extent caused by Arete's breach of these Terms.
11.1 We may suspend or terminate your Account immediately if you breach these Terms, misuse the Platform, or act unlawfully.
11.2 Either party may terminate Part A on written notice. Commission remains payable for Introductions made prior to termination that result in a Workspace Agreement, per clause 5.
12.1 Notices: by email to the addresses last notified; deemed received on transmission (or next Business Day if outside business hours).
12.2 Assignment: You may not assign without our consent. We may assign to an Affiliate or purchaser of our business.
12.3 Force majeure: Neither party is liable for delays beyond its reasonable control.
12.4 Severance; waiver; third‑party rights: Standard principles apply. No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except our Affiliates for IP/indemnity benefits.
12.5 Governing law: England & Wales. Jurisdiction: exclusive jurisdiction of the English courts.
1.1 You must be 18+ and capable of entering contracts. Provide accurate information and keep your credentials secure. We may suspend your Account for misuse or breach.
2.1 Arete is a marketplace/introducer, not a landlord. Workspaces are provided by independent Providers. A Workspace Agreement is between you and the Provider.
2.2 We do not control, and are not responsible for, the condition, legality, suitability, or availability of Workspaces. Reviews and ratings reflect user opinions, not our endorsement.
3.1 Submitting an Enquiry authorises us to share your details with relevant Providers so they can respond.
3.2 Where the Monthly Payment model is enabled, Arete is authorised to collect payments as disclosed agent for the Provider. Payment to Arete discharges your obligation to the Provider for those sums. You authorise us to charge your selected payment method for amounts due, including deposits and taxes.
3.3 Cancellations and refunds are governed by your Workspace Agreement with the Provider. Providers set their own cancellation, access and house rules. Contact the Provider for changes or disputes; notify us if you need help coordinating.
Do not: (i) misuse the Platform (spam, scraping, reverse engineering); (ii) post illegal, infringing or misleading content; (iii) circumvent fees; (iv) harass or harm others; (v) interfere with security or operations.
You grant Arete a worldwide, non‑exclusive, royalty‑free licence to host and display content you submit (e.g., reviews, messages) to operate the Platform. You must own or have rights to all content you submit and ensure it is lawful and not defamatory. We may remove content that breaches these Terms.
Our use of personal data is described in the Arete Workspace Privacy Policy. Providers are independent controllers of the data they receive from you and must provide their own privacy notices.
The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non‑infringement and availability.
Nothing limits liability for death/personal injury caused by negligence or fraud. To the maximum extent permitted by law, we are not liable for: (i) Provider acts/omissions; (ii) loss of profits, revenue, business, savings, goodwill, or data; or (iii) indirect or consequential losses. Our total liability to you under Part B is capped at £500 in any 12‑month period.
You may close your Account at any time. We may suspend or terminate your Account for breach or misuse. Termination does not affect accrued rights.
Governing law: England & Wales. Courts: exclusive jurisdiction of the English courts. Notices by email. Assignment, severance, waiver and third‑party rights as per Part A.
Email legal@areteworkspace.co.uk and we'll be happy to help.